Law enforcement requests

Effective 10 October 2026 · Last updated 10 October 2026

This page explains how Amana, a trading name of Digital Intentions Ltd, deals with requests for information from the police and from other law enforcement and regulatory authorities. It sits alongside our Privacy Policy, Acceptable Use Policy and Trust & Safety Policy.

How to contact us

Authorities should send requests to [email protected] with the subject line Law enforcement request. Please send the request from an official agency email address. We do not act on requests that arrive through the in-app chat, social media or other informal channels.

What a request should include

So that we can deal with it quickly, please include:

• your name, rank or role, agency, and an official email address and telephone number we can use to verify you;
• the legal basis for the request, for example the relevant statute, a production order, a court order, or a data protection exemption you are relying on;
• enough information to identify the account concerned, such as the email address or phone number it was registered with. We cannot search by name alone;
• exactly what information you are asking for, and the period it covers;
• a reference number, and the date by which you need a reply, if there is one.

How we deal with requests

• We check every request. We confirm that the requester is who they say they are, and that the request has a valid legal basis and is no wider than it needs to be.
• We disclose only what is necessary. Members trust us with sensitive personal information, including information about their faith, family and identity. We provide only what the request lawfully requires, and we may push back on requests that are too broad.
• We follow the law. In the United Kingdom, disclosures are made in line with the UK GDPR and the Data Protection Act 2018. Some requests may be accompanied by a court order, in which case we will comply with it.
• We may need to take advice. Where a request is complex or unusual, we may take legal advice before replying.
• Requests from outside the UK. We will generally ask for the request to be made through the appropriate UK legal process, such as a mutual legal assistance request, unless the law requires otherwise.

Emergencies and risk to life

Where a request relates to an immediate risk to someone’s life or serious physical harm, please say so clearly in the subject line and the first line of the email. Where the law permits, we will deal with these requests as a priority and may disclose information without the formal paperwork we would normally ask for.

Preserving information

If you are preparing formal legal process and need us to keep relevant records in the meantime, say so in your request. Where we think it is appropriate and lawful, we will preserve the relevant records while the request is dealt with. Preserving a record is not the same as disclosing it.

Telling members

Our general approach is to tell a member when information about them has been requested, unless the law prevents us or telling them could prejudice an investigation or put someone at risk. If you need us not to tell the member, say so in your request and explain why.

Reports we make ourselves

We do not only respond to requests. Where we identify serious concerns on Amana, such as fraud, threats, the exploitation of a child or a credible risk of harm to someone, we may report them to the police or the relevant authority ourselves. Concerns involving children are covered in our child protection policy.

Changes to this page

We may update this page from time to time. The date at the top shows when it last changed.

Contact us

Email [email protected]. Our registered details are in the footer of every page.